Politique d’expédition

Shipping Policy

At Homekind.shop, we are dedicated to delivering your lighting fixtures safely, quickly, and in perfect condition—no matter where you are in the world.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (Monday through Friday, excluding holidays).

  • Once your order has shipped, you will receive a confirmation email containing a Tracking Number so you can follow your package every step of the way.

2. Shipping Rates & Delivery Estimates

We offer worldwide shipping. Delivery times and rates vary by destination:

Region Estimated Delivery Time Shipping Cost
Europe (EU) 2 – 5 business days Free on orders over €50 (otherwise €4.95)
United Kingdom & Switzerland 4 – 8 business days Calculated at checkout
North America (USA & Canada) 5 – 10 business days Calculated at checkout
Rest of the World 7 – 14 business days Calculated at checkout

Note: During peak seasons or holidays, delivery times may be slightly extended.

3. Customs, Duties & Taxes (International Orders)

  • For orders shipped outside the European Union, any customs duties, import taxes, or local clearance fees levied by the destination country are the sole responsibility of the customer.

  • Homekind.shop has no control over these charges and cannot predict what they may be. We recommend checking your local customs regulations before placing an order.

4. Shipping Damage & Issues

We package our lamps with extra care and protection. However, if your order arrives damaged:

  1. Inspect your package upon arrival.

  2. Report damage within 48 hours: Contact us at homekindshop@gmail.com

  3. Provide photos: Include clear pictures of the outer box, the shipping label, and the damaged item. We will arrange a replacement or solution as quickly as possible.

5. Incorrect Address & Undeliverable Packages

  • Customers are responsible for providing an accurate and complete delivery address at checkout.

  • If a package cannot be delivered due to an incorrect address or failure to collect it from a local pickup point in time, re-shipping costs may apply.

6. Questions?

If you have any questions about your shipment, please reach out to our team at homekindshop@gmail.com